| Managed Bookmarks | [{"toplevel_name":"TP & Vinted Bookmarks"},{"name":"TP","children":[{"name":"TP Login tool","url":"https://inetiis.teleperformance.gr/LoginLogoutEMEA/"},{"name":"HRHub","url":"https://hrselfservice.teleperformance.gr/HRHub/Account/Login?ReturnUrl=%2FHRHub%2F"},{"name":"TP Password Manager","url":"https://pm.emea.tpg.ads/credentials"},{"name":"BMS","url":"https://www.sebra.ccms.teleperformance.com/ccms-bin/home.pl"},{"name":"My TP platform","url":"https://mytp.ontp.app/"},{"name":"NICE schedule","url":"https://tp-greece.nicecloudsvc.com/wfm/webstation/home"}]},{"name":"Vinted","children":[{"name":"Vinted platform","url":"https://vinted.okta-emea.com/app/UserHome?session_hint=AUTHENTICATED"},{"name":"Problem Level Matrix","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/872054943/Problem+Level+Matrix"},{"name":"Specialisation queues Problem levels ","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28636839978/Specialisation+queues+Problem+levels"},{"name":"Allowed item list","url":"https://vinted.atlassian.net/wiki/spaces/MT/pages/28325609754/Allowed+item+list+AIL"},{"name":"Ticket Queue guide","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/1941176422/Ticket+Queue+Guide#Safety-&-Payments"},{"name":"Privacy and GDPR tickets","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28029616267/Privacy+and+GDPR+tickets+1st+line+of+support#Right-to-object-/-GDPR-Art.-21"},{"name":"CS GDPR guidelines ","url":"https://docs.google.com/document/d/1-0eE8dowDLnxwAEAGRN_f689qL1f36G-FxBvKkOOFMQ/edit#heading=h.kc3xufw2ocjp"},{"name":"Dealing with unhappy members","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/27599667266/Dealing+with+unhappy+members"},{"name":"HR launch","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28818834050/Q+A+HR+launch"},{"name":"Ongoing and past incidents ","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28604235780/Ongoing+and+past+incidents"},{"name":"GR launch ","url":"https://vinted.atlassian.net/wiki/spaces/VK/blog/2024/05/23/29087301977/23+May+2024+Greek+members+join+Vinted"},{"name":"GR QA launch ","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28934341121/Q+A+GR+launch"},{"name":"Admin dashboard","url":"https://www.vinted.fr/admin/"},{"name":"Content deletion templates","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28145517141/Content+deletion+from+Ticketron"}]},{"name":"Shipping Delivery","children":[{"name":"Hrvatska posta presentation","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28911304735/Hrvatska+Po+ta"},{"name":"BoxNow presentation","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28910780422/BoxNow"},{"name":"Direct Injection InPost PL BoxNow HR","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28882337876/Direct+Injection+InPost+PL+BoxNow+HR+via+DEPO"},{"name":"Direct Injection Sameday RO BoxNow GR","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/29006102831/Direct+Injection+Sameday+RO+BoxNow+GR"},{"name":"Sameday RO","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28458419097/Sameday"}]},{"name":"Safety Payments","children":[{"name":"How to compensate member ","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/27961884705/How+to+compensate+member"},{"name":"Compensation reasons","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/991331060/Compensation+reasons"},{"name":"How to check Wallet balance","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28936765735/How+to+check+Vinted+Wallet+balance+information"},{"name":"How to check when the refund was issued","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/27950153921/How+to+check+when+the+refund+was+issued"},{"name":"How to check payment method","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/27961589888/How+to+check+payment+method"}]},{"name":"OQU","children":[{"name":"EDGE SNAD Process explained","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/1580826640/Edge+SNAD+Process+explained"},{"name":"PRL SNAD Sellers side Problem determination","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28750807918/PRL+SNAD+Seller+s+side+Problem+determination"},{"name":"EDGE SNAD Sellers side Problem determination","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28050653245/Edge+SNAD+Seller+s+side+Problem+determination"},{"name":"PRL SNAD Buyers side Problem determination","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28506259724/PRL+SNAD+Buyer+s+side+Problem+determination"},{"name":"EDGE SNAD Buyers side Problem determination","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28091875329/Edge+SNAD+Buyer+s+side+Problem+determination"},{"name":"PRL SNAD Sellers side Replica","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28376957577/PRL+SNAD+Seller+s+side+Replica"},{"name":"PRL SNAD Buyers side Replica","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28376793776/PRL+SNAD+Buyer+s+side+Replica"}]},{"name":"Escalation forms","children":[{"name":"PSP escalation form","url":"https://forms.monday.com/forms/ccf604338199f8422daf787cec7d14ab?r=use1"},{"name":"How to fill in PSP ","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/1659371677/Payments+and+Safety+Escalation+Process"},{"name":"Other Escalation Form","url":"https://forms.monday.com/forms/314ba1e3ed7780505e8609186f1d7dca?r=use1"},{"name":"CS Mistake Form","url":"https://docs.google.com/forms/d/e/1FAIpQLSciUFkAzDkO6XzIfJnNdmLfvTJsGZlk8quUkzESOOOZYGbpqA/viewform"},{"name":"Content Deletion From Ticketron","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28145517141/Content+deletion+from+Ticketron"},{"name":"How to escalate via ServiceNow","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/28427420469/How+to+escalate+via+ServiceNow"},{"name":"SNAD Escalate Process guidelines","url":"https://vinted.atlassian.net/wiki/spaces/VK/pages/952205387/SNAD+Escalation+Process"}]}] |
|